The Head of Enterprise Solutions is responsible for building and leading the clients next-generation enterprise solutions capability a function that integrates solution design, product strategy, consulting, and technical leadership into one cohesive, high-performing team.

This role will shape and deliver the clients enterprise solutions portfolio across connectivity, cybersecurity, cloud, data centre, collaboration, networking, and emerging AI capabilities. As a key member of the Enterprise Leadership Team, you will drive solution-led growth, accelerate digital transformation for customers, and position Sure as the trusted technology partner for businesses and government across the islands.

This is a transformational leadership role that blends strategic vision, commercial acumen, and deep technology expertise. You will champion a solutions-first culture, inspire cross-functional collaboration, and ensure you deliver measurable business outcomes to customers while driving profitable enterprise revenue growth.

MAIN DUTIES AND RESPONSIBILITIES

Strategic Leadership & Vision

• Define and deliver the vision for a unified Enterprise Solutions function that combines product management, solution architecture, and technology consultancy.
• Create a culture of innovation, accountability, and customer-centricity across the team.
• Shape Sures enterprise technology strategy, focusing on cloud, cybersecurity, AI, data centre, and network evolution.
• Act as a senior leader in the Enterprise division and a contributor to broader commercial strategy.

Enterprise Solutions Portfolio Ownership

• Build and continuously evolve a compelling enterprise solutions portfolio covering:
• Cloud (public, hybrid, and sovereign)
• Cybersecurity and managed security services
• Data centre hosting and next-generation DC/edge services
• Core connectivity (leased lines, SD-WAN, internet access, private 5G)
• Unified communications and collaboration
• AI-enabled solutions and automation services
• Managed IT services and digital workplace
• Ensure solutions are commercially viable, differentiated, secure-by-design, and aligned to customer needs.

• Lead the transition from legacy services to modern, cloud-based, scalable offerings.

Go-to-Market & Commercial Ownership

• Develop GTM strategy for enterprise solutions, working closely with Sales, Marketing, and Product teams.
• Own solution-level financial performance, including:
• Revenue growth
• Margin improvement
• Attach-rate targets
• Contract profitability
• Total cost-to-serve optimisation
• Shape pricing models, including subscription, consumption-based, and managed service commercial structures.
• Ensure solution design supports tender success, bid competitiveness, and differentiated value propositions.

Sales Collaboration & Customer Leadership

• Partner with Enterprise Sales to drive a consultative, solution-led selling approach.
• Support major bids and strategic opportunities with high-quality solution architecture and executive-level engagement.
• Act as the senior technical authority for strategic enterprise and government accounts.
• Ensure seamless transition from pre-sales to delivery, maintaining solution integrity and customer satisfaction through the full lifecycle.
• Serve as executive sponsor for key customers and major transformation programmes.

Market Insight & Innovation

• Analyse market and technology trends to ensure Sure stays ahead in cloud, cyber, AI, data, and connectivity developments.
• Develop industry-specific propositions, especially for financial services, government, regulated sectors, and multi-site enterprises.
• Drive innovation initiatives including AI-as-a-Service, data-driven insights, automation, and sovereign cloud advancements.
• Partner with vendors and ecosystem partners to co-create next-generation solutions.

Operational Excellence & Delivery Assurance

• Define processes, governance, tooling, and frameworks for high-quality solution design and delivery.
• Ensure solutions are delivered on time, within budget, and to agreed performance standards.
• Implement lifecycle management processes to ensure solutions remain competitive, secure, and customer focused.
• Build strong alignment with Technology, Operations, and Support teams to maintain reliability and service excellence.
• Lead continuous improvement initiatives across solution development and delivery.

Consultancy Practice Management

• Build and lead a best-in-class consultancy practice that integrates pre-sales architects, solution designers, product specialists, and post-sales technical consultants into a single, unified Enterprise Solutions function.
• Define the operating model, processes, standards, and governance for the practice, ensuring consistent quality, technical rigour, and customer value across all engagements.
• Establish clear roles, competencies, and career pathways for consultants and architects, ensuring the team has the right mix of technical depth, commercial awareness, and customer-facing skill.
• Create reusable solution frameworks, design patterns, playbooks, and templates to shorten time-to-value and improve consistency across pre- and post-sales work.
• Implement a structured engagement and resourcing model, including scoping, estimating, utilisation tracking, and profitability management for consulting engagements.
• Oversee delivery assurance for major projects and transformations, ensuring the practice maintains a reputation for high-quality execution and technical excellence.
• Drive continuous development of the consultancy teams skills in cloud, cybersecurity, networking, AI, data platforms, and modern enterprise architectures.
• Champion a culture of consultative selling, ensuring consultants and architects work hand-in-hand with Sales to shape opportunities, articulate business outcomes, and drive revenue growth.
• Build a knowledge management system to capture learnings, solution assets, and market insights to support repeatability, scalability, and capability uplift across the organisation.
• Ensure the consultancy function operates as a profitable, value-generating unit, contributing to enterprise revenues, margins, and long-term customer relationships.

People Leadership & Talent Development

• Build and scale the Enterprise Solutions team into a high-impact organisation over the next 1218 months.
• Recruit, develop, and retain top talent across product, architecture, and consulting disciplines.
• Coach team members to enhance technical depth, commercial skills, and customer engagement capability.
• Foster a collaborative, innovative, and performance-led team culture.

In addition, the person will be required to

• Understand and comply with the licence and other regulatory rules applying to the position.
• Understand and comply with the Data Protection Law as it relates to the position
• Understand and comply with the Health and Safety responsibilities relevant to the role as defined in the Sure Safety Policy
• Work in accordance with the safety procedures and safe working policies of Sure
• Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.