To drive the role forward, the individual will own the performance of our existing customer base, ensuring we retain customers, grow their value and maximise satisfaction. This is a pivotal role in shaping how Sure builds deeper, longer, and more valuable relationships with our customers whilst balancing loyalty with commercial growth, and ensuring every customer interaction contributes to long-term success. This role brings together data insight, commercial acumen, and customer understanding to deliver the Keep and Grow parts of our strategy.

Key Responsibilities:

• Proven experience in customer base management, CRM, or retention marketing, ideally within telecoms, utilities, or subscription-based industries.
• Strong analytical and commercial skills able to translate data into actionable growth and retention strategies.
• Experience working with CRM and automation tools in a complex, data-rich environment.
• Deep understanding of customer segmentation, lifecycle management, and data-driven engagement.

We Offer:

• Competitive salary
• Free Ultrafast Broadband and Unlimited Max mobile contract
• Bonus scheme, healthcare, and pension plan
• Onsite parking/bicycle facilities in Guernsey